Last updated: 26 September 2026
How delivery works
Because every order starts with a conversation, we confirm the delivery method, cost and estimated arrival with you before you pay, so there are no surprises.
Sending gifts
We can send a gift straight to the recipient, wrapped and with your handwritten card. Prices aren't included in gift parcels. Tell us your delivery date and we'll confirm whether we can make it.
Shipping costs
Shipping costs depend on your location, the size of your order and chosen delivery speed, and are shown in your order link before you pay.
International orders
Outside the US? Get in touch. Where we can ship to your country, we'll confirm options and costs. Any customs duties or import taxes are set by your country and are usually paid by the recipient.
Returns & exchanges
If something isn't right, email hello@thistlehearth.com with your name and order details, and we'll explain the options for your order. For hygiene reasons, candles that have been lit can't be returned.
Damaged or lost parcels
If your order arrives damaged (stoneware can be delicate) or doesn't arrive, send us a photo straight away and we'll replace it or resolve it with the carrier.